Shipping & Returns
Please note we are a small family business and not Amazon. While se strive to fulfil all orders within 24 working hours, due to limited manpower and time, orders may be delayed slightly. For example, orders placed on Friday will not be packed until the following Monday to be sent out either on Monday or to be picked up by couriers on Tuesday.
Delivery times for orders are from the time of dispatch, not from the time of order placement. Also note, the time given for shipping is an estimate and not a guarantee.
You will receive an email from us with a tracking number once your order has been dispatched (this email will sometimes be sent to your spam folder, so please add me to your ‘whitelist’ or keep an eye on your spam folder). You may also receive an email from the courier with any updates on your order delivery time. If you have provided a phone number with your order you may also receive this information by phone message.
If your order is for a present/gift or needs to arrive on a select date please let us know in the note option during checkout or through a follow up message through our contact form.
If you are ordering outside of Canada please take note the currency in use is CDN funds. You can convert funds based on today’s exchanges rates using Google’s currency converter.
If you have any questions about our shipping or about your order please send us an email and we will see what we can do to help.
Please note that all sales are final and returns are not accepted. I have made every effort to describe the items on my site as accurately as possible, both in the product description as well as within individual product reviews.
Note as well, that hand-made items in my shop have been designed and hand-built by me. Yes, you are receiving an instrument, but you are also receiving a customized and one-of-a-kind piece of artwork. Some boxes aren’t perfect and have minor blemishes, all of which add to the style and aesthetic of these instruments.
If you have any questions, please ask them before making your purchase.
Every item sent from this website via Canada Post will have insurance included to cover the entire cost of the goods ordered. If an item is lost in transit, proper investigation by way of your tracking number will commence and if deemed unrecoverable, lost, or stolen, the proper channels for an insurance claim will be initiated.
If there are any questions regarding your order or have pre-order questions, you may contact us through our contact form or by using the information below.
These Website Standard Terms and Conditions written on this webpage shall manage your use of this website. These Terms will be applied fully and affect to your use of this Website. By using this Website, you agreed to accept all terms and conditions written in here. You must not use this Website if you disagree with any of these Website Standard Terms and Conditions.
- Intellectual Property Rights
Other than the content you own, under these Terms, ‘Michael Whitney’ and/or its licensors own all the intellectual property rights and materials contained in this Website.
You are granted limited license only for purposes of viewing the material contained on this Website.
You are specifically restricted from all of the following
- publishing any Website material in any other media;
- selling, sublicensing and/or otherwise commercializing any Website material;
- publicly performing and/or showing any Website material;
- using this Website in any way that is or may be damaging to this Website;
- using this Website in any way that impacts user access to this Website;
- using this Website contrary to applicable laws and regulations, or in any way may cause harm to the Website, or to any person or business entity;
- engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website;
- using this Website to engage in any advertising or marketing.
Certain areas of this Website are restricted from being access by you and Michael Whitney may further restrict access by you to any areas of this Website, at any time, in absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality as well.
- Your Content
In these Website Standard Terms and Conditions, “Your Content” shall mean any audio, video text, images or other material you choose to display on this Website. By displaying Your Content, you grant Michael Whitney a non-exclusive, worldwide irrevocable, sub licensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media.
Your Content must be your own and must not be invading any third-party’s rights. Michael Whitney reserves the right to remove any of Your Content from this Website at any time without notice.
- No warranties
This Website is provided “as is,” with all faults, and Michael Whitney express no representations or warranties, of any kind related to this Website or the materials contained on this Website. Also, nothing contained on this Website shall be interpreted as advising you.
- Limitation of liability
In no event shall Michael Whitney, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of this Website whether such liability is under contract. Michael Whitney, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.
You hereby indemnify to the fullest extent Michael Whitney from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these Terms.
If any provision of these Terms is found to be invalid under any applicable law, such provisions shall be deleted without affecting the remaining provisions herein.
- Variation of Terms
Michael Whitney is permitted to revise these Terms at any time as it sees fit, and by using this Website you are expected to review these Terms on a regular basis.
Michael Whitney is allowed to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification. However, you are not allowed to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.
- Entire Agreement
These Terms constitute the entire agreement between Michael Whitney and you in relation to your use of this Website, and supersede all prior agreements and understandings.
- Governing Law & Jurisdiction
These Terms will be governed by and interpreted in accordance with the laws of the Province of British Columbia, and you submit to the non-exclusive jurisdiction of the provincial and federal courts located in BC, Canada for the resolution of any disputes.